Downloads not working

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Matt Tucker

• June 24, 2022 15:16

I got a reminder email to update the desktop app, but when I click the download link (which takes me to https://workflowy.com/downloads/) I just get the message:

We're sorry. Something went wrong. We've been notified and are trying to fix it.

 

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  Calvin Sihilling

  • June 24, 2022 15:19

  Same here.

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  Matt Tucker

  • June 24, 2022 16:10
  • Edited

  Looks to be fixed (for me) now. Thanks!

  edit:  Actually seems to be an intermittent issue, maybe due to the email going out and everyone hammering the downloads page? I was able to get it to load though, and get the app downloaded.

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  Calvin Sihilling

  • June 24, 2022 15:27

  Hmm.  Still not working for me, Windows if that makes a difference.

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  Sophie Parker

  • June 24, 2022 15:37

  Same here. No worries about the wait but your Mac downloads site is down or the link is broken. Just wanted to let you know! Thanks for the great app!!

   

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  Alan Smith

  • June 24, 2022 16:43

  Not able to download via the email url. Need it working. Got the install from Github and ran it, do at your own risk. If you don't see the "Run Anyway" option resize your window. 

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  Alan Smith

  • June 24, 2022 16:49

  How is one to know what version they are running when using the application on Windows?

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  Frank (Workflowy Support)

  • June 24, 2022 18:23

  Hi folks!

  Please don’t be alarmed if you've received an email from us asking you to update to the latest version of the desktop app. There was a bug with a previous version of the app that prevents users from receiving bug fixes and updates. Updating to the newest version is the way to fix it.

  Link should be working now with a refresh... we had a rush of users!

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  Mary Myers

  • June 25, 2022 13:42

  I got the link to finally work and do a download, but how do you tell if it updated?  There was no "install" - just a screen with Workflowy icon then arrow pointing towards Applications icon.

  Great app!  Reliable and few problems over the years.  Thanks!

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  Matt Tucker

  • June 25, 2022 15:04
  • Edited

  Mary: after you download the update, you're supposed to drag that Workflowy icon (that's the new version of the application) into that Applications folder. That will install the new version over the old one and is a pretty typical install procedure for many Mac applications.

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