Workflowy Windows native app won't launch

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Saverio J Marrocco

• April 27, 2022 12:55

Yesterday evening my home PC (Windows 10, most current updates) wouldn't launch my installed Workflowy native app. Checking the task manager showed that a few instances were running. I rebooted, but the app still wouldn't start, only create 3 processes each time I attempted to launch. Killing the processes didn't help.

I did an uninstall of the workflowy app, rebooted the machine, then reinstalled the app. Workflowy now behaves as expected.

This morning I attempted to run my Workflowy native app on my office machine (totally different Windows 10 machine, network and physical location). My Workflowy failed to launch, with the exact same symptoms as the home PC yesterday. I performed the uninstall/reboot/reinstall as with the other PC and the machine behaved normally. 

Neither machine has had any windows or other updates in the last several weeks, but I thought it odd that two totally different systems would present with the exact same issue so close together, therefore being willing to report.

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  Frank (Workflowy Support)

  • April 27, 2022 13:12

  Thank you Saverio,

  What you experienced on both of your machines was a bug due to yesterday's desktop update... and we then got around to fixing it rather quickly... so when you reinstalled, it was a fixed version...

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  Saverio J Marrocco

  • April 27, 2022 13:25

  Got it, thank you.

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  Pankin Alexandr

  • April 28, 2022 10:09

  Hello, I have the same sort of problem. I've updated Win app today, but it failed to launch. I removed it with Revo uninstaller and reinstalled but app doesn't launch. Meanwhile  there are bunch of WF processes  in task manager

  

  Browser app works fine

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  Jaan Tallinn

  • April 28, 2022 10:17

  same here. the bug has been there for years, but seems to have worsened recently.

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  Pankin Alexandr

  • April 28, 2022 10:25

  I mean i don't mind this army of process. Just wish an app to be processing 

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  Jaan Tallinn

  • April 28, 2022 11:24

  upgraded to 1.3.7-4016, as per the other thread -- this one did start successfully. will see if it persists or relapses.

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  Jaan Tallinn

  • April 29, 2022 11:08

  update: 1.3.7-4016 is still broken. getting it to launch (on windows) continues to be a hit and miss.

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  Jaan Tallinn

  • April 30, 2022 13:43

  FWIW, here's the threads list under windbg. probably some deadlock:

  

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