Mac desktop app icons display error

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Tyson

• January 07, 2022 19:44

The app itself is working fine, but I have a persistent display error for the app's icon in certain contexts. For example, see the icon at the top of the installer window:

Once installed, here's the app information window – again, see the icon at the top of the window versus the larger icon in the "Preview" section:

Here's the error again in the Applications window in Finder (highlighted):

And once more when using spotlight to open the app – again the smaller version looks corrupted while the larger one is fine:

At this point I've tried fully uninstalling the app, rebooting my computer, and then reinstalling, and the display error remains. I'm running a mid-2012 era MacBook Pro with MacOS Catalina 10.15.7 and the most recent stable version of Workflowy.

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  Frank (Workflowy Support)

  • January 12, 2022 15:30

  Hi Tyson!

  I got this to the developers and they have fixed and released today. Would you try reinstalling the app:

  https://www.workflowy.com/downloads/ 

  Here's the beta download if you'd like:

  https://beta.workflowy.com/downloads 

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  Tyson

  • January 13, 2022 02:33

  Thanks! I don't seem to be out of the woods yet, though. I uninstalled the existing version and then reinstalled from a fresh download at https://www.workflowy.com/downloads/mac/ – so, now running version 1.3.7-2963 (1.3.7-2963). But it looks like I'm experiencing the same sort of graphical errors with exclusively the smaller forms of the app icon. This is from the newest installer, for example:

  

  Other than that generic Mac app icon, the Workflowy icons are displaying the same as before. :-/ I'm beginning to wonder if my Mac has some corrupted image file tucked away somewhere that regular uninstalls aren't picking up or something.

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  Frank (Workflowy Support)

  • January 13, 2022 18:51
  • Edited

  Thanks Tyson,

  We'll continue to look into this!

  Reference link

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  Tyson

  • January 13, 2022 22:28

  Sounds good, thanks! In the meantime, I did figure out how to manually update any app or folder's icon on macOS (in case anyone else out there is running into this problem: copy / cmd+c on the desired PNG image, "show info" / cmd+i for the app or folder in question, select the app / folder icon at the top of the info window that pops up, and then paste / cmd+v the copied image).

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