Moving an item on iOS buggy?

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Saverio J Marrocco

• December 29, 2021 16:18

Several people have mentioned the difficulties with moving an item up or down on the native iOS app for ipad and iphone. Here's what I've found.....

It is nearly impossible for me to reliably get into the "move mode" to move an item on an iPhone (native app) or iPad (native app).

To be fair, my fingers are a bit shaky when trying to press on the screen, but 99 times out of 100 this is what happens:

-Making sure the keyboard is off-screen.

-Tap & hold, then a text magnifier appears (not what I wanted). Then the keyboard appears and I have to start over.

-Tap & Hold, wait, nothing happens, so I slide up or down and the screen scrolls (not what I wanted).

Interestingly enough, this might be partially my wobbly hand's fault, and partially a bug.

It seems that if I restart the app (quit it on iOS, then relaunch it) I can then perform a move operation normally, even several times in a row. However, once I enter 'text move', either accidentally or on purpose, it becomes nearly impossible for me to perform a move afterwards.

Regardless of the likeliehood that this is a bug, perhaps there are too many 'tap possibilities for various functions' by tapping a line, and moving a line should be relagated to 'not-textual areas' or the UI, such as the bullet points and a button icon in the toolbar.

 

 

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  Saverio J Marrocco

  • January 09, 2022 14:30

  Any feedback on this? Is anyone else seeing this type of behavior?

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  Daniel J Ball

  • February 11, 2022 01:21

  I am also not able to move bullets on my iPhone. I just add them and then move them when I get my PC. I don't know if it is my lack of understanding of how it works, but it certainly is not intuitive to me.

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  Saverio J Marrocco

  • February 11, 2022 12:29

  Daniel,

  If you can, please try the steps I've documented here to reproduce. I'm curious if your issue is identical to mine:

  https://workflowy.zendesk.com/hc/en-us/requests/49755

  Thank you.

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  Joseph J Seiwert III

  • July 10, 2022 15:05

  Same problem for me. This is terrible. It’s unusable.

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  Saverio J Marrocco

  • July 10, 2022 21:12

  Yes, only by restarting the app on the iPad does the ability to move items come back, and then only until you enter ‘text editing mode’, after which you have to restart the app again. Odd that it’s only on the iPad and not on my iPhone.

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  R PASCUAL JACKSON

  • January 15, 2023 15:39

  A key feature of any list is the ability to fluidly move items up and down it. This is impressively bad for an app that is otherwise very good. I’m surprised that it has been lounging here for a year. 

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  Saverio J Marrocco

  • January 15, 2023 15:55
  • Edited

  I would agree. The bug still exists on iPad. I've had accept quitting/restarting the app every time I go from text editing to moving an item.

  Uninstalling the app, then reinstalling the app had no effect. Neither did moving to a new iPad.

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  Laurene L. Holloway

  • June 19, 2023 23:36

  Is this issue one that’s being worked on? It’s been a year. 

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  Saverio J Marrocco

  • June 20, 2023 12:57

  I can confirm that the bug still exists on iOS/iPad. Quitting and restarting the app will give you move capability again, but only until you enter text edit mode. Then moving is broken again.

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  Joseph C Johnson

  • June 20, 2023 13:08

  I find that if you dismiss the keyboard (and exit editing) using Workflowy's supplied taskbar button (on the far right), the moving is much more likely to work as expected.  It seems that dismissing the keyboard using the keyboard's built in button doesn't let Workflowy know that editing has finished and so dragging is treated as part of the editing process and simply selects text.

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  Ben

  • October 10, 2023 20:31
  • Edited

  I’ve had this problem on my iPhone for years. Still do. Can’t move an item until I get back to my desk and try to remember.

  If I zoom in using iPhones accessibility feature (3-finger double-tap zooms screen) and then 3-finger double-tap on the item to move & to zoom out, Workflowy puts the item in drag mode and I can move it  works most of the time but it’s quite a lucky dance to get it to work on the item I want

  Hoping that info is helpful to other users or maybe to the developers!?!?

  Every time I consider upgrading I run into this and some other long-standing basic functionality bugs and I decide not to. Still haven’t found anything better to use, but paying monthly for something I know is not being supported well is a no-go too. So if this gets fixed I’m sure I won’t be th only new paying customer.

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