can't login in in mac app

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12 comments

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    Heather Francis

    I have the exact same problem on my android phone app. Desktop is working fine. Just started this morning. Following for an answer to phone app.

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    Frank Degenaar
    Hi Heather and Shawn,

    We have temporarily turned off logins for mobile apps and the desktop app. For the time being, would you try logging into WorkFlowy in your browser (on mobile or desktop)?

    Here's our status page, which will tell you our progress in getting everything up and running again:


     

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    Heather Francis

    Thank you for the status update.

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    Hasry Jasmi

    The status updates indicate Desktop App as operational, but I am still unable to login to my Workflowy desktop app on my OSX 11.2.3, even despite deleting and reinstalling the app.

    Are desktop logins still temporarily turned off?

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    Kilian Markert

    Same here

     

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    Peter C. Hayward

    Having the same issue

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    Wilco de Kreij

    Same here, my Mac app keeps loading forever.

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    F.A. de Nijs

    +1

     

    I get Error: if you are using a mobile app, or our desktop app, you need to install the latest version. If not, please try again. when trying to login.

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    Mikhail Savchuk

    Same here. I am keeping ask myself, why I've updated? :(

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    Frank (Workflowy Support)
    Please update your app(s) to the latest release:

    1. Mobile apps can be updated in the Google Play Store and the iOS App store
    2. You can download and install the latest desktop app here: https://www.workflowy.com/downloads/
     
     
     

     

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    ab22375

    MacOS Big Sur version 11.2.3
    Can't login.

    Error: Cannot login, new app required. Please visit https://workflowy.com/downloads and install the latest version of the app.

    I did it. Uninstalled the old app. Downloaded from https://workflowy.com/downloads and installed.
    Same error message.

    From the browser, I can login. But I'd prefer to use the desktop app for Mac  

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    Frank (Workflowy Support)

    We have a glitch on our end that we'll fully fix soon... but for now, I've found that even though you get that message on login... you can just close the app and reload again and you'll be logged in. Does this work for you?

     

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