can't login in in mac app

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Shawn003

• March 20, 2021 10:27

Login is not possible right now through this app, for security reasons. Please use a browser.

I opened workflowy app in my desktop, clicked login in and entered my account. however before I enter my password, the warning showed up as "Login is not possible right now through this app, for security reasons. Please use a browser."

I tried reinstall this app or tried other accounts, the warning remained the same.

 

My desktop is macbook pro , macos mojave 10.14.6

My workflowy version is workflowy 1.3.5

 

would you help and advise how to solve this problem?

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  Heather Francis

  • March 20, 2021 14:13
  • Edited

  I have the exact same problem on my android phone app. Desktop is working fine. Just started this morning. Following for an answer to phone app.

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  Frank Degenaar

  • March 20, 2021 15:43

  Hi Heather and Shawn,

  
  We have temporarily turned off logins for mobile apps and the desktop app. For the time being, would you try logging into WorkFlowy in your browser (on mobile or desktop)?

  
  Here's our status page, which will tell you our progress in getting everything up and running again:

  
  https://status.workflowy.com/

  
  
  

   

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  Heather Francis

  • March 20, 2021 15:46

  Thank you for the status update.

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  Hasry Jasmi

  • March 24, 2021 10:59

  The status updates indicate Desktop App as operational, but I am still unable to login to my Workflowy desktop app on my OSX 11.2.3, even despite deleting and reinstalling the app.

  Are desktop logins still temporarily turned off?

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  Kilian Markert

  • March 25, 2021 06:33

  Same here

   

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  Peter C. Hayward

  • March 25, 2021 07:27

  Having the same issue

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  Wilco de Kreij

  • March 25, 2021 09:54

  Same here, my Mac app keeps loading forever.

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  F.A. de Nijs

  • March 25, 2021 12:50
  • Edited

  +1

   

  I get Error: if you are using a mobile app, or our desktop app, you need to install the latest version. If not, please try again. when trying to login.

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  Mikhail Savchuk

  • March 25, 2021 14:30
  • Edited

  Same here. I am keeping ask myself, why I've updated? :(

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  Frank (Workflowy Support)

  • March 28, 2021 20:01

  Please update your app(s) to the latest release:

  
  1. Mobile apps can be updated in the Google Play Store and the iOS App store

  2. You can download and install the latest desktop app here: https://www.workflowy.com/downloads/

   

   

   

   

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  ab22375

  • April 26, 2021 06:38

  MacOS Big Sur version 11.2.3
  Can't login.
  
  Error: Cannot login, new app required. Please visit https://workflowy.com/downloads and install the latest version of the app.
  
  I did it. Uninstalled the old app. Downloaded from https://workflowy.com/downloads and installed.
  Same error message.
  
  From the browser, I can login. But I'd prefer to use the desktop app for Mac  

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  Frank (Workflowy Support)

  • April 26, 2021 17:50

  We have a glitch on our end that we'll fully fix soon... but for now, I've found that even though you get that message on login... you can just close the app and reload again and you'll be logged in. Does this work for you?

   

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