Workflowy backup to dropbox feature

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    Frank (Workflowy Support)

    Hi Mikhail,

    We're working on solutions that may make a Dropbox backup obsolete. Quick question... does Dropbox alert you when you're running out of space?

     

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    Mikhail Savchuk

    Well, probably, yes. But I don't use Dropbox as primary cloud service, so it's even not installed at my laptop.

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    Frank (Workflowy Support)

    I think you could probably get them to alert you via email. I suspect they do that automatically and perhaps it is going to your spam...

     

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    Mikhail Savchuk

    Frank, if you don't mind I will reply in philosophical and a bit angry way.

    I've using Workflowy for more than two years and already moved here tasks, diary, work and personal projects - all my life. I pay 50$ a year to store this 15MB of plain text - that's how much space my backup takes up. Just to compare - my family Microsoft subscription with Office and 1TB OneDrive for six people included costs less than that. I think a lot of people use Workflowy in the same way as me. I might pay even more, because Workflowy is an essential tool for me. But this tool must be reliable. Boards, dates, images other bells and whistles costs nothing if I could lost my important data.

    I'm working as IT auditor for last ten years and believe me I saw many times how IT systems fail with massive data lost. That is why I am using Workflowy - it's plain text, I could backup and restore any time. At least I thought. Once I already lost a part of my work when I cut text twice. And it was pain in the neck when I've tried to restore if from Workflowy daily emails with changes. And I have no backup because of bug I mentioned here. And what you suggest, daily check Spam folder for emails from Dropbox? Are you serious?

    I am really not happy with the quality of support. It is not only one case, I've already reported a bug my e-mail with iPhone app in July. According to my observation if network connection is not stable (in a subway for example), it takes a long time for Workflowy to start. You have replied that you passed this information to development team. And... nothing, on my iPhone 7 it still takes up to 2 minutes for Workflowy to start under mentioned circumstances. Too much for fast note taking.

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    Frank (Workflowy Support)

    Hi Mikhail,

    The team is indeed looking into iOS slowness issues. It has been very tricky.

    We are not likely to provide a backup to Google drive feature (like we do with Dropbox). What we do in fact do is back up our servers every day, and so we do have you covered. Anyone can request a restore of accidentally deleted lists by writing in to help@workflowy.com

    It seemed like you had an issue with Dropbox backups because your account was full. I asked a few questions to give you some support and see if perhaps there was a way to know when your Dropbox account was full. Perhaps you can make sure that your Dropbox communication does not go to spam? Normally this can be done by dragging out of spam and into your inbox...

    Best,

    Frank 

     

     

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