App crashes after page refresh on Firefox

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KIRILL SEMENOV

• May 22, 2020 09:22

I hope it is a bug.

Environment: FF 76.0.1 (64-bit), Windows 10

Steps to reproduce:

1. Open any item on a WorkFlowy webpage.

2. Check that link is of form "https://workflowy.com/#/{some_hash_value}"

3. Refresh the page

Expected behaviour: after page refresh the same item is opened. View is identical to the one before the refresh.

Actual behaviour: "WorkFlowy is having trouble starting. If this happens repeatedly, please email help@workflowy.com with the error message shown below. NetworkError: NetworkError when attempting to fetch resource."

Debug info from the bowser's console:

• Prevented navigation to “workflowy://workflowy.com/#/7a6eac01270a” due to an unknown protocol. workflowy.com

• Loading failed for the <script> with source “https://ssl.google-analytics.com/ga.js”. workflowy.com:1:1

• Transition timed out <div id="loadingScreen" style="color: rgb(220, 224, 226… opacity 150ms ease 0s;"> document_view.min.js:1:1336948
• Source map error: Error: request failed with status 404 Resource URL: https://workflowy.com/media/js/document_view.min.js?v=766eb5a Source Map URL: document_view.min.js.map

 

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  Frank (Workflowy Support)

  • May 22, 2020 11:35

  Hi Kirill,

  I have been unable to reproduce via firefox. Reloading from any zoomed WorkFlowy page/ URL works fine for me. Can you confirm that this is not a temporary outage?

  ~ Frank

   

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  KIRILL SEMENOV

  • May 22, 2020 11:50

  Hi Frank,

  Yes, I confirm.

  1. I open https://workflowy.com/ - works well

  2. I navigate to https://workflowy.com/#/893375989317

  3. Refresh gets me "WorkFlowy is having trouble starting."

  Could be a check they introduced recently, in FF 76 -  https://www.fxsitecompat.dev/en-CA/docs/2020/navigation-to-unknown-protocol-will-be-blocked/ and “workflowy://workflowy.com/#/7a6eac01270a” link is not passing the security requirements.

  Refresh works fine on Chrome 81.0.4044.138 64-bit

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  Frank (Workflowy Support)

  • May 22, 2020 18:59

  Hi Kirill,

  Do you have the "Open links in app" experimental feature activated in your settings? If so, could you turn that off and see if that's the issue?

  Also, do you have a special reason to want to refresh your WorkFlowy page?

  ~ Frank

   

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  KIRILL SEMENOV

  • May 24, 2020 11:51

  SOLVED

  Hi Frank!

  I checked the "Open links in app" experimental feature in my settings just now. It was toggled OFF. I toggled it ON and back OFF again, doing hard page refresh every time. It didn't start working after turning ON, but the linked refresh started to work again after turning back off.

  Thanks for the quick responses!

   

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