Slow syncing

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3 comments

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    Frank (Workflowy Support)

    Hi Michael,

    Having to wait for a sync on mobile is uncharacteristic... and definitely not related to server overload... Is the sync still delayed for you?

    Have you accessed the Settings area where you should be able to see a green sync status bar at the bottom? You should also find a "Save again" option/ link to the right of the status.

    ~ Frank

     

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    MICHAEL D DURLAND

    Hi Frank,

    Thanks for the response. I don't have a green sync status bar. I only have a gray bar that says "Autosaved 17 hours ago". I don't have a "Save again" option unless it is somewhere else the app that I'm not currently seeing?

    I'm attaching a screenshot of my Android app that shows what I see. 

    And, yes, it's still not syncing quickly today. After I took the screenshot, a few minutes later, then it sync'ed. But definitely not instantly like what I remember.

    Michael

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    Frank (Workflowy Support)

    Thanks for confirming Michael... so it seems the problem is that the app is not connecting to the web. Have you tried reinstalling the app (after a sync of course!)?

    ~ Frank

     

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