Always get a "server not responding, reload" message

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Cameron J Peterson

• August 26, 2019 14:00

Lately, each day that I open my workflowy app in my iPhone 8 or on my work or personal computer Chrome app, I get a message that says the server is not responding that I need to reload.  I have to log out of my phone app and log back in each day, and also refresh my computer web page.  It used to never do this.  

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  WorkFlowy Support

  • August 27, 2019 22:34

  Thanks Cameron, we're looking into this. 

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  Cameron J Peterson

  • August 28, 2019 18:57

  The official error that shows up in the task bar is "We're sorry, the server returned an unexpected response.  Please reload the page and try again."  The bottom says that it "Autosaved just now" in the settings, but when I hit save again, the error appears again.  The only way to get it to sync is to sign out and sign in again.  Not convenient.  

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  Frank (Workflowy Support)

  • August 28, 2019 22:10

  Hi Cameron... still working on figuring it out!

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  WorkFlowy Support

  • August 29, 2019 04:12

  Hi Cameron,

  If you reload, does the issue happen again immediately?

  ~Jesse

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  Cameron J Peterson

  • September 18, 2019 21:02

  The issue has seemed to go away the past few weeks.  The only time I've seen it is when I've been on the "Workflowy Release Notes" bullet that I've added to my list.  

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  Adam Pearson

  • October 16, 2019 22:41

  I'm getting this fairly constantly with iPhone and iPad

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  Frank (Workflowy Support)

  • October 16, 2019 23:13

  Hi Adam,

  Have you noticed this pops up when you're switching between devices?

   

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  Cameron J Peterson

  • October 17, 2019 20:23

  This happened again to me yesterday.  It still seems to happen every week or two.  Although yesterday was the first time that the page successfully refreshed when I tapped "reload page".  Usually I have logout and backin, or delete the app and reinstall it.  

  I think this may have occurred after switching between iphone and ipad (or vice versa).  

  I have also had it occur where my phone won't update my bullets at all.  It just sits there like it's all fresh and happy, but never actually syncs.  

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