App updated today and doesn't load now

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16 comments

  • Official comment
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    WorkFlowy Support

    A release with this fix is now in the app store (version 3.4.2). For expediency, it has not been beta tested beyond the WorkFlowy team, so please report if there are issues.

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    Frank (Workflowy Support)

    We apologize! There is a bug in the latest iOS build on older iOS phones. If you upgrade your OS, it will work. Or you can use the browser. We are actively working on a fix and will update you when we have one.

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  • Avatar
    Nicholas Mishoe

    Thanks, Lee!
    Understood. Thank you all for working on the bug fix! I'll use the browser in the meantime.
    I have version 10.3.3 on my iPhone 5c. I guess that's not upgraded enough?
    Thanks again!
    Nick

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    Nicholas Mishoe

    By "version 10.3.3" I mean the OS on my phone is 10.3.3

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    Frank (Workflowy Support)

    Yeah, you need iOS 12 or higher. Still working on the fix for iOS 10 and 11. Thanks!

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    Nicholas Mishoe

    Understood. Thanks so much for your attention to this!

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    Nicholas Mishoe

    That's great there's a fix waiting for review in the App Store! How long does the review process usually take?
    Thanks so much for working on this so quickly!

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    WorkFlowy Support

    @Nicholas It usually take a few days for them to review

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  • Avatar
    WorkFlowy Support

    A release with this fix is now in the app store. For expediency, it has not been beta tested beyond the WorkFlowy team, so please report if there are issues.

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  • Avatar
    Marek C.

    Still no change. App is still loading and never loads. ios10. update/reinstall/reboot phone. Even web version in safari has the same issue. I cannot get to my data from the phone.

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    Balonis1

    still not working with IOS 10. 

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    Nicholas Mishoe

    Yeah, same for me unfortunately. The latest release and the browser version are not loading on my 5c with iOS 10.3.3

    Is a fix for this still in the works?
    Thanks for your time and energy on this!

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  • Avatar
    MM

    Locked out on ipad currently via app.  Running 10.3.3 and without access to iOS upgrades given device age. Large workflowy account, ~3.5MBs when exported as text. 

    I have complete confidence the team is working hard on this likely edge case, but more communication about the issue may still help those who are upgrading right now and will see it break.  I was more inclined than average  to upgrade given the patch notes seemed relevant to my account. 

    More comunication would have also helped in that I embrassingly did not at all think to log in via browser as was recommended above, so the log in issue felt much bigger than it really was. 

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  • Avatar
    Benjamin Kaufmann

    I still have this loading issue on my Iphone 4s running iOS 9.3.6. That is, the workflowy app gets stuck while loading (only showing the list animation). The same happens when I try to log in into my workflowy account via Safari.

    Any chance that this issue will also be fixed for iOS 9.3.x?

    Thanks,

    Ben

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    Nicholas Mishoe

    The updated version of the workflowy app is now working on my iphone 5c with operating system 10.3.3!!

    I love workflowy and am so happy to be able to access it on my phone again!!

    Thank you so very much for your time and energy fixing this!!

    Nick

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    Benjamin Kaufmann

    Any news regarding iOS 9.3.x?

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