App updated today and doesn't load now

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Nicholas Mishoe

• July 03, 2019 04:19

My workflowy app on my iPhone 5c automatically updated today and now it won't load.
Workflowy is my brain so please help asap!!
Thank you and thanks for creating a great tool!
Nick

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• Official comment

  

  WorkFlowy Support

  • July 17, 2019 16:19
  • Edited

  A release with this fix is now in the app store (version 3.4.2). For expediency, it has not been beta tested beyond the WorkFlowy team, so please report if there are issues.

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  Frank (Workflowy Support)

  • July 09, 2019 00:00

  We apologize! There is a bug in the latest iOS build on older iOS phones. If you upgrade your OS, it will work. Or you can use the browser. We are actively working on a fix and will update you when we have one.

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  Nicholas Mishoe

  • July 09, 2019 04:27

  Thanks, Lee!
  Understood. Thank you all for working on the bug fix! I'll use the browser in the meantime.
  I have version 10.3.3 on my iPhone 5c. I guess that's not upgraded enough?
  Thanks again!
  Nick

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  Nicholas Mishoe

  • July 09, 2019 19:36

  By "version 10.3.3" I mean the OS on my phone is 10.3.3

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  Frank (Workflowy Support)

  • July 09, 2019 21:45

  Yeah, you need iOS 12 or higher. Still working on the fix for iOS 10 and 11. Thanks!

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  Nicholas Mishoe

  • July 10, 2019 01:15

  Understood. Thanks so much for your attention to this!

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  Nicholas Mishoe

  • July 16, 2019 06:44
  • Edited

  That's great there's a fix waiting for review in the App Store! How long does the review process usually take?
  Thanks so much for working on this so quickly!

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  WorkFlowy Support

  • July 16, 2019 15:03

  @Nicholas It usually take a few days for them to review

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  WorkFlowy Support

  • July 16, 2019 18:15

  A release with this fix is now in the app store. For expediency, it has not been beta tested beyond the WorkFlowy team, so please report if there are issues.

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  Marek Cevelicek

  • July 17, 2019 07:53

  Still no change. App is still loading and never loads. ios10. update/reinstall/reboot phone. Even web version in safari has the same issue. I cannot get to my data from the phone.

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  Balonis1

  • July 17, 2019 07:59

  still not working with IOS 10. 

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  Nicholas Mishoe

  • July 20, 2019 02:13

  Yeah, same for me unfortunately. The latest release and the browser version are not loading on my 5c with iOS 10.3.3

  Is a fix for this still in the works?
  Thanks for your time and energy on this!

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  Mike

  • July 20, 2019 06:23

  Locked out on ipad currently via app.  Running 10.3.3 and without access to iOS upgrades given device age. Large workflowy account, ~3.5MBs when exported as text. 

  I have complete confidence the team is working hard on this likely edge case, but more communication about the issue may still help those who are upgrading right now and will see it break.  I was more inclined than average  to upgrade given the patch notes seemed relevant to my account. 

  More comunication would have also helped in that I embrassingly did not at all think to log in via browser as was recommended above, so the log in issue felt much bigger than it really was. 

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  Benjamin Kaufmann

  • August 11, 2019 07:34

  I still have this loading issue on my Iphone 4s running iOS 9.3.6. That is, the workflowy app gets stuck while loading (only showing the list animation). The same happens when I try to log in into my workflowy account via Safari.

  Any chance that this issue will also be fixed for iOS 9.3.x?

  Thanks,

  Ben

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  Nicholas Mishoe

  • August 12, 2019 01:39

  The updated version of the workflowy app is now working on my iphone 5c with operating system 10.3.3!!

  I love workflowy and am so happy to be able to access it on my phone again!!

  Thank you so very much for your time and energy fixing this!!

  Nick

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  Benjamin Kaufmann

  • August 17, 2019 10:51
  • Edited

  Any news regarding iOS 9.3.x?

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