Workflowy desktop app keeps disappearing

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    Miguel

    Just happened again today. 3rd time within maybe two weeks. Everytime I have to manually delete Workflowy-left-over files because there is no uninstall option and then reinstall. Its a little annoying.

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    Frank (Workflowy Support)

    Sorry about that. A few others who got into this state had a corrupted file somewhere, and used this tool to uninstall any aspects of WorkFlowy (https://www.revouninstaller.com/) and then reinstall (https://workflowy.com/downloads/windows/). Let me know if that helps. If not, write to us at help@workflowy.com and we can dig in deeper. Thanks. 

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    Frank (Workflowy Support)

    This appears to be a bug with Electron-Builder. We are dependent on them to fix this, alas. https://github.com/electron-userland/electron-builder/issues/2514

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    Miguel

    Thanks for the reply. The disappearing icon/not working shortcuts seem to be an Electron-builder issue. But why does Workflowy also disappear from uninstall-menu? (Obviously, the need to install an additional programme just to uninstall Workflowy is somewhat non-ideal. Especially since the programme only allows uninstalling windows apps on its free trial, with 25$ to keep using it.)

    On a perhaps related note (not sure): I noticed that my Workflowy-folder in ...AppData/Roaming has a size of 1.2 GB. That seems large to me. Or is this what is to be expected after a fresh install? It contains 15 versions of an installer-....exe file, with different numbers replacing "...".

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    Alex

    Hi there, even https://www.revouninstaller.com/ cannot find Workflowy. Is there another program you know of that is able to uninstall the broken Workflowy version?

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    Frank (Workflowy Support)

    Hi Alex,

    Would you try rebooting your machine to see if this helps?

     

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    Robert

    I am also having this issue - repeatedly. Digging around, it seemed like Electron-Builder has deployed a fix for this issue (see link from Frank above), can Workflowy team take a look?

    https://github.com/electron-userland/electron-builder/pull/5312 and

    "develar commented on Dec 17, 2020
    It was included into pre-release."


    Is there really reason to think that I have a corrupted file? I have been doing manual delete and reinstall. The electron-builder issue sounds more likely than corrupted file issue.

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    Miguel

    this issue never went away for me, I basically just stopped using the desktop app because of this. if it could be fixed would be great, but I had given up hope...

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    Miguel

    and fwiw, I have had this issues on multiple machines, including factory new ones with fresh windows install. dont know if that means anything though...

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    Frank (Workflowy Support)

    Hi folks,

    I've just logged this for the team to look into again...

     

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    Domen Prasnikar

    I am having the same issue. Actually when I reset my laptop a while ago - everything dissapeared.

    I am heavily using desktop version, much better than Chrome for my workflow... so, it's a big fault.

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    Patrick

    Simmilarly heavy desktop user, having the same issue, out of the blue.
    Revo can't find Workflowy, so that workaround is unavailable.
    Are there any other options ?

    Edit:
    Uninstalling, reinstalling and rebooting seems to have done the trick.

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