Workflowy desktop app keeps disappearing

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Miguel

• February 21, 2019 12:05
• Edited

I have had this issue once, a while back. Now it happened again, twice over the past couple of days. Workflowy desktop app will simply completely disappear from my system (Windows 10). The shortcuts dont open anything, there is nor Workflowy app to uninstall. Just like that. Anyone?

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  Frank (Workflowy Support)

  • February 21, 2019 19:29

  Sorry about that. A few others who got into this state had a corrupted file somewhere, and used this tool to uninstall any aspects of WorkFlowy (https://www.revouninstaller.com/) and then reinstall (https://workflowy.com/downloads/windows/). Let me know if that helps. If not, write to us at help@workflowy.com and we can dig in deeper. Thanks. 

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  Frank (Workflowy Support)

  • February 21, 2019 21:57

  This appears to be a bug with Electron-Builder. We are dependent on them to fix this, alas. https://github.com/electron-userland/electron-builder/issues/2514

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  Miguel

  • February 22, 2019 08:17

  Thanks for the reply. The disappearing icon/not working shortcuts seem to be an Electron-builder issue. But why does Workflowy also disappear from uninstall-menu? (Obviously, the need to install an additional programme just to uninstall Workflowy is somewhat non-ideal. Especially since the programme only allows uninstalling windows apps on its free trial, with 25$ to keep using it.)

  On a perhaps related note (not sure): I noticed that my Workflowy-folder in ...AppData/Roaming has a size of 1.2 GB. That seems large to me. Or is this what is to be expected after a fresh install? It contains 15 versions of an installer-....exe file, with different numbers replacing "...".

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  Miguel

  • February 27, 2019 08:35
  • Edited

  Just happened again today. 3rd time within maybe two weeks. Everytime I have to manually delete Workflowy-left-over files because there is no uninstall option and then reinstall. Its a little annoying.

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  Alexander

  • April 29, 2021 11:55

  Hi there, even https://www.revouninstaller.com/ cannot find Workflowy. Is there another program you know of that is able to uninstall the broken Workflowy version?

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  Frank (Workflowy Support)

  • April 30, 2021 23:02

  Hi Alex,

  Would you try rebooting your machine to see if this helps?

   

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  Robert

  • May 01, 2021 18:39

  I am also having this issue - repeatedly. Digging around, it seemed like Electron-Builder has deployed a fix for this issue (see link from Frank above), can Workflowy team take a look?

  https://github.com/electron-userland/electron-builder/pull/5312 and

  "develar commented on Dec 17, 2020
  It was included into pre-release."

  
  Is there really reason to think that I have a corrupted file? I have been doing manual delete and reinstall. The electron-builder issue sounds more likely than corrupted file issue.

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  Miguel

  • May 02, 2021 05:27

  this issue never went away for me, I basically just stopped using the desktop app because of this. if it could be fixed would be great, but I had given up hope...

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  Miguel

  • May 02, 2021 05:31

  and fwiw, I have had this issues on multiple machines, including factory new ones with fresh windows install. dont know if that means anything though...

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  Frank (Workflowy Support)

  • May 04, 2021 21:19

  Hi folks,

  I've just logged this for the team to look into again...

   

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  Domen Prasnikar

  • May 05, 2021 08:13

  I am having the same issue. Actually when I reset my laptop a while ago - everything dissapeared.

  I am heavily using desktop version, much better than Chrome for my workflow... so, it's a big fault.

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  Patrick

  • June 07, 2021 08:08
  • Edited

  Simmilarly heavy desktop user, having the same issue, out of the blue.
  Revo can't find Workflowy, so that workaround is unavailable.
  Are there any other options ?

  Edit:
  Uninstalling, reinstalling and rebooting seems to have done the trick.

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