Unable to login on Firefox

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Siddhartha

• February 20, 2019 06:11
• Edited

Hi,

I'm not able to login sometimes on Firefox. This happens very sporadically, where I can login some time and not able to login some other time. I have my 3rd party cookies restricted in the browser settings, if that can be of any help. Please look into this. 

I've attached a screenshot for the same. After pressing enter for multiple times, the page just gets hanged over on the login page only.

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  Frank (Workflowy Support)

  • February 21, 2019 19:26

  It's not you, this is our fault! We are actively fixing this, I'll update you when it's resolved. Sorry about that. It's a Firefox specific issue.

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  Frank (Workflowy Support)

  • February 26, 2019 18:03

  This is now fixed! Sorry about that.

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  Hans-Ulrich Teufel

  • February 28, 2019 07:25

  I still have the problem that I cannot login at all using firefox (2019-02-28, firefox 65.0.1 (64-Bit)). Has the fix been rolled out already?

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  Siddhartha

  • February 28, 2019 08:43

  I'm still facing the issue too.

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  Frank (Workflowy Support)

  • February 28, 2019 19:03

  Thanks for letting us know. 

  Does the login fail for you on workflowy.com/login

  What about when you go to workflowy.com directly?

  Tell us more about how it is failing (what are you seeing)?

  Thanks!

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  Hans-Ulrich Teufel

  • March 01, 2019 07:17

  1. Having to login to be allowed to comment when login does not work...

  2. noreply mail address for support related mails? Also not very nice. Especially if see above.

  3. Problem happens on every login page I have seen, including workflowy.com/login

  4. Last thing happens is the successful ajax_login request, then the page stays forever:

   

  

   

  5. Happened in Chrome this morning as well.

  6. Found out the reason: when deactivating uBlock Origin on the page the login works. These are the problematic requests:

  (index):107 GET https://cdn.amplitude.com/libs/amplitude-4.1.1-min.gz.js net::ERR_BLOCKED_BY_CLIENT
  (anonymous) @ (index):107
  (anonymous) @ (index):107
  (index):7 GET https://js-agent.newrelic.com/nr-1118.min.js net::ERR_BLOCKED_BY_CLIENT

  Good bye.

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  Paul Wessel

  • March 04, 2019 13:32

  I'm a new user.  Had the same problem logging in using Firefox.  Unblocked in Ublock and immediately got in.

   

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  Frank (Workflowy Support)

  • March 06, 2019 22:54

  This is now fixed!

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