"Restore from a Dropbox backup" not working

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Adam Pearson

• February 11, 2019 06:34
• Edited

I've lost an important node, and I'm not sure how to recover it...

Using beta desktop, clicking the restore button does nothing.

I can't recall deleting this node, and would never knowingly do so. It's just disappeared from Workflowy since 2 days or so ago.

 

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  Adam Pearson

  • February 11, 2019 06:33

  So I went investigating. And found a glaring weakness in the WorkFlowy ecosystem.

  

  Really?

  One reason I pay for the pro version of Workflowy is the Dropbox backups. But I can't even access them within my Mac.

  We badly need a bin/trash for deleted items.

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  Adam Pearson

  • February 11, 2019 06:37

  And I keep getting a "504 Gateway Time-Out" message instead of a "backup restored" confirmation

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  Adam Pearson

  • February 11, 2019 08:48
  • Edited

  And the beta desktop still freezes after launching. Cursor blinks 3 times, then the app freezes altogether.

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  Adam Pearson

  • February 11, 2019 08:49

  but most worringly, I'm pretty sure I didn't delete that node in the first place 😳

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  Frank (Workflowy Support)

  • February 11, 2019 19:39

  Adam- write to us at help@workflowy.com and we can get that restored for you directly. 

   

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