Desktop app keeps prompting for login password

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Christopher

• December 10, 2018 15:13

The desktop app, v1.14 on macOS 10.13.6 keeps prompting for my login password, about once every four seconds.  I know the password is correct, because if I give it an incorrect password it immediately rejects it with "Incorrect Password".

Needless to say, being prompted for my password so frequently makes it very difficult to use the app.

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  Frank (Workflowy Support)

  • December 10, 2018 21:07

  Sorry to hear that. I'm hoping our update tomorrow will fix this. If not, let me know! You can write to us at help@workflowy.com Thanks!

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  Clarice luo

  • December 11, 2018 18:00

  Hey there, 
  
  Just wanted to add on that I'm also facing the exact same problem. I'm on MacOS Mojave V10.14.1 and running the Desktop app. I can't update anything on the app at the moment as it keeps showing the pop-up prompt, and the word 'Saving...' remains stagnant the whole time on the top right-hand corner.
  
  I do hope this gets solved soon. 

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  Frank (Workflowy Support)

  • December 12, 2018 05:42

  We just launched a new Desktop app. Any better?

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  Christopher

  • December 12, 2018 09:19

  I went into chrome://extensions and and updated Workflowy, but to no avail; it's still on v1.14 and login is still broken.

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  Frank (Workflowy Support)

  • December 12, 2018 09:23

  Get the newest Mac Desktop version here: https://workflowy.com/downloads/mac/

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  Christopher

  • December 12, 2018 10:28

  Unfortunately security policy means I can't use this app on my work machine without much bureaucracy.  (Chrome apps are allowed unless they're on a blacklist; native apps must be whitelisted).

  Oh, and AFAICT the new desktop app is yet another Electron app, and *I already have one instance of Chrome running, I do NOT need a second one*, so, sorry: this is not a good alternative.

  Please fix login in the Chrome app!

   

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  Clarice luo

  • December 12, 2018 19:05
  • Edited

  Hi there Lee Granas, thanks for your response.
  
  I deleted the old app, re-downloaded it from the link you provided - and it works! It looks a whole lot prettier as well and I'm loving the opening up of the letter tracking, to me it looks cleaner and more readable.
  
  Congrats on the revamp and rebuild of the code. 

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  Frank (Workflowy Support)

  • December 12, 2018 19:07

  Clarice- great news! Enjoy

  Christopher- ah, didn't realize you were on the Chrome app. We don't actually currently support the Chrome app. It's been something we had to cut since we have such a small team (3 developers). We were just recently discussing trying to bring back some support for that. If that happens, I'll let you know. Our apologies.

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