Desktop application not showing content at all

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Panagiotis Arkoudeas

• August 03, 2018 08:49
• Edited

I just installed the desktop beta, and I logged into my account, but the app won't show any content apart from a moving large-sized Workflowy icon. It's stuck there. Refuses to show any of my content. Any helpful tips?

[Adding: Windows 10 latest version.]

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  Frank (Workflowy Support)

  • August 03, 2018 15:56

  Hi! 

  There is a bug with the current Desktop Beta where it doesn't load at all!

  We are fixing as fast as possible.

  You can toggle off Beta in the meantime: https://beta.workflowy.com/features/toggle

  I'll let you know when it is fixed!

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  Gary McMahon

  • August 03, 2018 16:09

  I have the same issue and have toggled off beta, although the problem remains. Should I uninstall the beta?

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  Frank (Workflowy Support)

  • August 03, 2018 21:41

  This is now fixed. Thanks!

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  Ian

  • August 13, 2018 21:12

  Windows 7, WF 1.0.21

  I get the wobbling large icon, toggling beta on or off makes no changes.

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  Alex B

  • March 22, 2021 12:52

  Hi folks. I realize this thread is years old, and yet it's the only thread I've found yet that describes the problem I'm having. Desktop App doing exactly what you describe here. Any suggestions? I'm quite new to Workflowy, so if there is a place I could have looked for 'current bugs' or some such, please let me know so I have to 'bug' you guys here less often! Thanks!

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  Frank Degenaar

  • March 22, 2021 16:16

  Hi Alex,

  Would you try uninstalling the desktop app and reinstalling?

   

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  Alex B

  • March 23, 2021 18:46

  Thank you for the suggestion. Gave it a go, didn't work I'm afraid. Same screen as described at the top of this thread. [Further info if helpful: MAC OS Big Sur 11.2.3 (20D91) - just updated that in case and 're-tried your suggestion', but still not. It's been doing this for about 3 days without any other obvious 'changes' elsewhere that might have caused it.] Feel free to tell me how to contact support directly if that is more appropriate, otherwise happy to keep responding here in the thread! Thanks for trying to help me out! Using on browser for the time being, so not a bit deal, but I did really enjoy the 'speed entry' I had on the desktop app.]

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  Kilian Markert

  • March 24, 2021 06:40
  • Edited

  Same issue here, Mac OS Catalina 10.15.7 (19H524),

  The Mac App is stuck at the Worflowy loading Icon and doesn't show any content/login. 

  Tried restarting the Mac and reinstalling the newest version of the app, didn't help.

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  Frank (Workflowy Support)

  • March 28, 2021 19:45

  Hi folk, 

  We have a new desktop release... would you try that?

   

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  Alex B

  • March 28, 2021 19:49

  It works Frank!  That's great! Thank you so much for the help, update AND fix! 

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