iOS 9: app stuck at loading screen

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Simon

• June 15, 2018 04:06

I cannot use the iOS app.  It just sits on the welcome/loading screen with the blue icon.  The icon does not move.

I also cannot use the web app from my iPhone's Safari browser.  The same problem happens (loading screen forever).  However I am able to use the web app on desktop just fine.

This happens with both Workflowy 3.1.6 and 3.1.7.

I thought it was caused by the app update to 3.1.7 today, but it turns out I still had 3.1.6.  Upgrading to 3.1.7 did not fix or affect the problem.

iOS 9.3.5

iPhone 5s

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  Rebekah Sellers

  • June 15, 2018 13:27

  Me too ☹. iOS 9.3.5

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  Frank (Workflowy Support)

  • June 15, 2018 21:54

  Sorry to hear this. We'll look into this right away. More as we know it.

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  Frank (Workflowy Support)

  • June 15, 2018 22:25

  Yes, apparently yesterday's build no longer runs on iOS 9.3.5. Oof, that is our fault.

  We will fix this ASAP.

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  Frank (Workflowy Support)

  • June 18, 2018 19:14

  A fix for this is now live on TestFlight and will soon be released for all.

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  Frank (Workflowy Support)

  • June 21, 2018 22:20

  Fix is live now. Thanks.

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  Simon

  • June 22, 2018 11:37

  Do you mean workflowy version 3.1.8? I have that update but unfortunately I'm still having the same issue.

  Like I said, I also have this issue with the *web* app on iPhone Safari. Could it be a backend or account-specific issue?

  Thanks

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  Simon

  • June 22, 2018 13:31

  Ah, it turns out this issue might happen randomly and also sometimes happens on the desktop web app too.

  I tried waiting longer with the iOS app, and at first it didn't load but then I tried again and now it loads.  Now the desktop web app isn't loading for me, no matter how long I wait (I just see the stationary blue icon; it was working when I filed this bug).

  Thanks for your work on this

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  Rebekah Sellers

  • June 23, 2018 14:57

  Thanks so much Lee! The update enabled me to use workflowy in safari on my ios 9 tablet. But the app still doesn't load.

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  Frank (Workflowy Support)

  • June 25, 2018 20:17

  Thanks for your help and patience with the struggles on iOS 9 versions.

  Simon- glad to hear the iOS app is working for you now. Strange to hear the desktop web app is not. Have you tried clearing your browser cache? Write to us at help@workflowy.com and we can troubleshoot this with you more directly.

  Rebekah- glad to hear safari is running WorkFlowy on your tablet. Strange to hear the app doesn't load, are you running 3.1.8? It seems to be working for all other iOS 9.3.5 users. Write to us at help@workflowy.com if you want more specific troubleshooting help!

   

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  Simon

  • June 25, 2018 22:06

  Lee - I had tried clearing my cookies but not my browser cache.  Clearing the cache fixed the issue!  Thank you for your help! :)

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  Rebekah Sellers

  • June 27, 2018 17:43

  Thanks again Lee! I was running 3.1.8, but deleted it and reinstalled and the problem went away. Yay! 😁

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  CoreyCrawford

  • December 02, 2019 10:22
  • Edited

  Upgrade your app or iOS system may solve "loading screen" problem. Or you can try RecoveryTool Fix Recovery.

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  blackshady

  • November 06, 2019 10:23

  Things you need to check:

  1. Wifi or cellular data working smoothly

  2. Enough space in local storage

  If they works find, you can also restore your iPhone with tuneskit iphone system recovery,  because this tool can restore your iPhone without damaging your personal data.

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