ios app keeps crashing on startup

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Benjamin Kaufmann

• May 15, 2018 17:28

Since today's update of the workflowy ios app to version 3.0.5, I can no longer use the app because it keeps crashing on startup (WKWebView crashes with a SIGABRT). I have an Iphone 4s running iOS 9.3.5. Is this a known issue and what can I do about it?

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  Frank (Workflowy Support)

  • May 15, 2018 19:00

  Yikes! 

  We will take a look at this right away and get back to you.

  More as we know it. 

  Thanks for reporting this.

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  Patrick OConnor

  • May 16, 2018 16:21

  I have an iPhone 6+ running, also running 9.3.5, also no longer able to use the app, crashing on startup.

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  Frank (Workflowy Support)

  • May 23, 2018 16:01
  • Edited

  It does appear that the new iOS build crashes for only iOS 9.3.5.

  We are actively looking into fixing this. Our apologies!

  More as we know it.

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  Hakebi

  • May 17, 2018 11:33

  Same here,

  iPhone 6 with iOS 9.3.3

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  Dmt

  • May 20, 2018 00:35

  I have iOS 9.3.5 can't open the app.  I tried the Internet but that doesn't work either - not able to edit - no keyboard on iPad. When will this be fixed? Thanks. 

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  Frank (Workflowy Support)

  • May 23, 2018 16:06

  We have a fix in the final testing stages.

  I have added everyone on this thread and all who wrote to help@workflowy.com to our TestFlight group and you should be receiving an email to install this test version.

  I will post again when the fix is released in the AppStore.

  Thanks for your understanding.

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  Tony Guntrip

  • May 24, 2018 10:30

  Excellent news - can't wait, and thanks for the fix. I was worried you might think iOS 9.3.5 too old to bother with...

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  Timothy Mann

  • May 24, 2018 16:48

  My problem is the same, but on an iPad MD368LL/A running 9.3.5.

  IOS 11.xx on my iPhone 5e works fine.

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  Tony Guntrip

  • May 24, 2018 17:20

  Hi,

  I've tested the new version in TestFlight and it seems to work perfectly every time - thanks!

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  Frank (Workflowy Support)

  • May 24, 2018 23:53

  Great to hear! We will finalize testing and release this fix to everyone ASAP!

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  Timothy Mann

  • May 25, 2018 02:02

  Worked for me every time as well on my iPad.

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  Benjamin Kaufmann

  • May 26, 2018 07:57

  Thanks for your efforts. What do I have to do in order to test this new version? I have not gotten any email.

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  Frank (Workflowy Support)

  • May 26, 2018 22:18

  Hi Ben- just sent you an invite.

  Everyone else- this fix appears stable and solid so we will hopefully release it to all on Tuesday, May 29!

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  Frank (Workflowy Support)

  • May 29, 2018 16:28

  The fix for this bug is now live on the new AppStore version of WorkFlowy.

  Thanks for all your patience and help!

   

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  Frank (Workflowy Support)

  • May 29, 2018 16:48

  Oh no!

  We spoke too soon and the new AppStore version again breaks only for 9.3.5

  We will fix this ASAP. For now, the TestFlight version still works.

  Our apologies.

  More as we know it!

   

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  Hakebi

  • May 29, 2018 16:52

  The fix works fine on my iPhone 6 with iOS 9.3.3.

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  Frank (Workflowy Support)

  • May 30, 2018 20:54

  Third time is the charm!

  The latest fix for iOS 9.3.5 is now live at the App Store. Enjoy!

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  Rebekah Sellers

  • June 15, 2018 13:30

  Oh my, seems to have come back again. Plus I can't use workflowy in Safari either. ☹

  Thanks so much. 😊

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  Frank (Workflowy Support)

  • June 15, 2018 23:17

  Gah! You are correct and we have failed you again.

  The current build is broken for iOS 9.3.5 yet again.

  We will fix this ASAP and report back. We will update our process so that this stops happening, ack. :/

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  Frank (Workflowy Support)

  • June 18, 2018 19:14

  A fix for this is now live on TestFlight and will soon be released for all.

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