"Page does not respond" error when opening Workflowy with desktop browsers

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Hans-Ulrich Teufel

• May 15, 2018 08:51

Since this morning (Germany) I cannot open Workflowy any more. I never had that problem before. I have tried Firefox, Internet Explorer and Chrome. After logging in the icon appears, then it keeps moving for a while, then the page freezes and the browsers ask if they should close the page or similar.

Did I finally add to many bullets?

Console is showing this:

Laden fehlgeschlagen für das <script> mit der Quelle "https://cdn.amplitude.com/libs/amplitude-4.1.1-min.gz.js".
Laden fehlgeschlagen für das <script> mit der Quelle "https://platform.twitter.com/widgets.js".
Laden fehlgeschlagen für das <script> mit der Quelle "https://js-agent.newrelic.com/nr-1071.min.js".

("Laden fehlgeschlagen" = "Loading failed")

Thanks for any hints!

1

• Official comment

  

  Frank (Workflowy Support)

  • May 15, 2018 22:36

  The Desktop app is now fixed. 

   

  If you have any trouble, just reinstall from this link: https://workflowy.com/downloads/windows/

   

  Thanks for your understanding!

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• 

  Hans-Ulrich Teufel

  • May 15, 2018 09:00

  After canceling the loading of the web page console shows this:

  Error: Script terminated by timeout at:
  a@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1253:516
  incrementWithString@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1256:219
  nameOrNoteChanged@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1259:1
  init@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1257:495
  d@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:41:147
  initialize@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1006:465
  initializeProjectTreeSubtree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1063:230
  initializeProjectTreeSubtree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1064:222
  initializeProjectTreeSubtree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1064:222
  initializeProjectTreeSubtree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1064:222
  initializeProjectTreeSubtree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1064:222
  initializeProjectTree@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1063:57
  init@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1059:153
  d@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:41:147
  initializeProjectTrees@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1112:86
  documentReadyFunc@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:123:1
  a@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:120:114
  success@https://workflowy.com/media/js/document_view.min.js?v=20180514182721:1361:275
  resolveWith@https://workflowy.com/media/js/jquery-1.5.1.min.js:16:13113
  v@https://workflowy.com/media/js/jquery-1.5.1.min.js:16:67617
  c@https://workflowy.com/media/js/jquery-1.5.1.min.js:16:73266

  0

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• 

  Neil A Parthun

  • May 15, 2018 11:08

  I am also having the issue with not being able to get in to my Workflowy account on my desktop. Tried different Wifi connections, different machines, browsers, etc.

  0

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• 

  Frank (Workflowy Support)

  • May 15, 2018 22:35
  • Edited

  Hi there,
  
  Our apologies. We accidentally pushed a build of the Desktop app that broke for everyone.
  
  If you'd like to reinstall a working version you can use this link: https://github.com/workflowy/desktop/releases/download/v1.0.15/WorkFlowy.exe
  
  We will let you know as soon as this situation is resolved. 
  
  Again our sincere apologies and we appreciate your understanding and patience.

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