Update deleting the app

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Hakebi

• May 15, 2018 08:04
• Edited

Hi,

When I started the app this morning, I received a notification saying there was a new version and that I should restart to get it. After I restart, the app is completely deleted from the system...

I guess is trying to install the new version but it just deletes the old one without finishing installing a new one.

The biggest problem is that even if I download again the app from your page (it should be the last version), it tells me again about the update and if a restart, it deletes the app again. So I am in a loop where I can't get the last version...

PD: Im using the Windows 64 bits.

4

• Official comment

  

  Frank (Workflowy Support)

  • May 15, 2018 22:35

  The Desktop app is now fixed. 

   

  If you have any trouble, just reinstall from this link: https://workflowy.com/downloads/windows/

   

  Thanks for your understanding!

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  Stefan Hassel

  • May 15, 2018 07:52
  • Edited

  same here - talking about the windows version

  I´m using Windows 10, almost the latest version (without update to 1803)

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  Rodrigo

  • May 15, 2018 07:49

  Same here.

  A message appeared in the app saying that a new version of the app was ready to be used, I just had to restart the app. I restarted the application, and the app disappeared.

  I donwload again two more times, but the same problem occurred. Installs normally, works fine, but then that message appears again. When I close the app it disappears. Using the portuguese (Brazil) version.

  I'm using the site version now.

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  Alberto Cherubini

  • May 15, 2018 08:22

  same here

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  Ville Petteri Nummela

  • May 15, 2018 08:35

  Same

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  Jan Weinland

  • May 15, 2018 09:47

  Same here, update is deleting the app. Always have to reinstall using the installer.

  Video of the bug: https://youtu.be/gO5jvAMQj5E

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  Wilhelm Medetz

  • May 15, 2018 11:17

  Same here.

  Manually installing the latest version from https://github.com/workflowy/desktop/releases/ helped.

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  Steven P Muench

  • May 15, 2018 13:29
  • Edited

  This happens to me every time the desktop app says it has a new release and to just restart. The app gets uninstalled and no Workflowy is left on my system. This morning I also tried downloading the latest release from the workflowy desktop site, but it again said there was a new version available and then uninstalled itself. :-(  Will try the github link above next. Seems more promising than the one I downloaded from the workflowy site earlier.

   

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  Bryan Moore

  • May 15, 2018 13:47

  Same issue here....I've emailed help@workflowy.com. We'll see what they say. 

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  Stefan Hassel

  • May 15, 2018 13:53

  the github installer works for me

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  Frank (Workflowy Support)

  • May 15, 2018 22:34
  • Edited

  Hi there,
  
  Our apologies. We accidentally pushed a build of the Desktop app yesterday that broke for everyone.
  
  If you'd like to reinstall a working version you can use this link: https://github.com/workflowy/desktop/releases/download/v1.0.15/WorkFlowy.exe
  
  We will let you know as soon as this situation is resolved. 
  
  Again our sincere apologies and we appreciate your understanding and patience.

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