New text hidden behind keyboard

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Floor

• March 19, 2018 20:04

If I add text (in a long list that scrolls off the screen) on iPad, then that text is frequently partially or totally hidden behind the keyboard, so I cannot see what I type.

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• Official comment

  

  WorkFlowy Support

  • March 19, 2018 23:52

  How do you get into this state? Is it basically that if you keep adding text, such that it goes off screen, it doesn't scroll into vew? Or another way?

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  Floor

  • March 20, 2018 19:13

  Btw: I am using the 10.5’ iPad Pro with the latest iOS version (11.2.6).

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  Jason Preston

  • March 26, 2018 14:30

  I think this might be related or the same bug -- using the app on an iPhone X if I am drafting a note, the keyboard ends up covering the current cursor position. 

  Here's a screenshot:

  

   

  You can see the cursor is the blue line floating in the off-white space with indent and keyboard controls. If it's different and you'd like me to submit a new but, I am happy to do that. 

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  Frank (Workflowy Support)

  • March 28, 2018 20:30

  Thanks for reporting this. This bug is now fixed in the latest iOS update.

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  John P Martin

  • September 27, 2020 17:56

  This issue (the typing cursor disappearing behind the keyboard on iPhone) seems to have returned. I am running the newest version of the WorkFlowy App on iOS 14.0.1. It makes typing very difficult when obscured by the keyboard, and it occurs when using the iPhone app as well as Chrome web browser within the iPhone. Any ideas or suggestions to fix this problem?

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  Floor

  • March 20, 2018 19:11

  If I add some new bullets in an existing list then it often scrolls off the screen and gets obscured by the keyboard.

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  I’m mmmmm

  • March 24, 2018 13:53

  You can turn on screen record (in the control panel settings on your iPhone settings) and then record the problem and send a video - if Workflowy accepts videos.

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  David Bentley

  • March 27, 2018 03:07

  Same problem on my iPhone 6.  Tick the box for a note, can type OK but once the space is filled it doesn't scroll up from the keyboard.  Same accessing an existing note, sometimes goes to end of text, sometimes doesn't.  Trying to scroll the text up with finger just closes the note.  Unusable, have gone back to the old web app which works just fine.

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  Jason Preston

  • April 04, 2018 23:10

  It's true, that bug is fixed! However, now when I tap the screen in order to scroll "up" on my longer note, to look at what I've written previously, it "closes" the note -- so I am only able to see the most recent part of my writing. Let me know if a video would be helpful and I'll see if I can produce one...

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  Frank (Workflowy Support)

  • April 05, 2018 16:54

  Interesting, thanks for letting us know. We'll take a look at that.

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  Mike

  • October 01, 2020 06:19

  Having the same issue as John P Martin above. Can’t see text as I type because it scrolls to the top of my entry instead of keeping me at the bottom...where I’m typing. Super annoying.

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  Richard Osborne

  • October 05, 2020 08:38

  Getting the same issue here on iPhone SE.

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  Frank (Workflowy Support)

  • October 06, 2020 04:14

  Hi folks! 

  We're actively looking into this as we speak!

   

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