Blank page when opening app on Windows

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39 comments

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    Frank (Workflowy Support)

    Would you try the beta app?:

    https://beta.workflowy.com/downloads 

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    Christian López Espínola

    Hey Frank!

    Tried it, same results.

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    Frank (Workflowy Support)

    Would you try clearing all traces of WorkFlowy with the Revo Uninstaller tool and then download and install again?:

    https://www.revouninstaller.com/

    https://workflowy.com/downloads/ 

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    Christian López Espínola

    I didn't, and tried opening the app again today (original, no beta) and unexpectedly after logging in again (I didn't explicitely log out, my session must have expired) it worked.

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    Colin Asquith

    I have the same issue, reloading doesn't do anything, in Dev Tools if I try to access the Application menu to kill any sessions/cookies, it immediately closes Workflowy so I can't logout. I tried Revo uninstaller but I have the same issue. I will wait to see if a session expires.

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    Colin Asquith

    I tried running Workflowy again today and a Windows Firewall prompt came up, and after allowing it, I was asked to login to Workflowy and things are back to normal. I restarted my machine today, I think I also did yesterday. I was not asked for the Windows firewall prompt yesterday.

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    Colin Asquith

    The joy was short lived, back to the white screen of death in the Windows app. I uninstalled Visual Studio and rebooted and no longer can see any content in Workflowy.

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    Colin Asquith

    After a Windows update Workflowy is working again. I am not sure if it was the update or enough time passed to invalidate a token - note that I also logged in on a different machine today because I needed my list, if there's any connection. Hopefully it's all just back to working... I will post an update if I get closer to the reason.

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    P. Hogenboom

    I'm having the same problem, I suspect it has something to do with my VPN's.
    When I start the app without VPN active it starts normally.
    My work VPN seems to work, but Proton VPN sometimes does not.
    As Proton doesn't use the same IP address each session, maybe some of those IP addresses might be blacklisted?
    Strange thing is that disconnecting from VPN and restarting the app does not fix the white screen when it does happen, it needs a reboot.

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    Christian López Espínola

    This happened again for me.

    No VPNs. Nothing changed on my desktop afaik.

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    P. Hogenboom

    It's happening for me again also.
    Indeed, the activity of VPN is not a distinguishing factor.

    Can somebody from Workflowy please explain what happens during the blank page phase ?
    What is going on that gets blocked ?
    Is it local, is it graphics, is it database, is it network initialization?
    Can a log be generated which may shed light on this persistent issue ?

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    Christian López Espínola

    For me it started working again after a couple of days.

    So I'm guessing is something session or cache related, and when the session or cache expires, it works again.
    Would be great having an official response and maybe a feature request for a way for manually invalidate session/cache when this happens.

    I've been a paying customer before, not at the moment, and this is refraining me from suscribing again. 

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    N

    (Paying customer) Same thing has happened to me before periodically, and is happening again now. Windows 10, uninstalled, rebooted, reinstalled, but the problem persists. No known workaround to get it working. I use the web version (not ideal) instead when this happens.

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    P. Hogenboom

    Can we get a response from support on this issue ?
    This issue is turning the start of each workday into a lottery to see whether my note taking app wants to start up or I'll have to reboot and try again...

    As a long time user and advocat (8+ years) and paying customer I am disappointed with the lack of progress and communication.

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    P. Hogenboom

    Issue occurs again...
    This time I started workflowy way later in a session, while deep into a task, making rebooting an even less desirable workaround.

    Can someone on support please chime in on the progress of this issue ???

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    P. Hogenboom

    Blank screen again today.

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    Josef Sábl

    Same problem here, no workaround found so far. Very disappointing.

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    Christian López Espínola

    This happened again for me, as always at the worse time possible. Really frustrating.

    If it helps, this happened on a computer that I've not used for ~10 days, but there was a session active apparently as I didn't see any login requirement. I still think some option to delete any cookies/auth would be a valid workaround, even if not perfect.

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    Josef Sábl

    I can confirm it happened to me after a holiday vacation (9 days).

    Interesting thing is that sometimes, instead of a blank window, I only get new Chrome window with empty tab open when I try to run Workflowy.

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    P. Hogenboom

    Again for me today (I use workflowy on this machine daily)

    Any workaround besides rebooting would be an improvement

    I've reported the issue via help@workflowy.com and received ticket number 60324
    But no communication beyond an acknowlegdement mail
    Super disappointed in the support workflowy provides its paying customers

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    Malte Mueller

    Same here. Reinstall did not help.

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    P. Hogenboom

    Needed 2 reboots today before I could start work.

    Also, no reaction whatsoever on the mail to help@workflowy.com.

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    Colin Asquith

    I had this happen again today, I don't reboot my machine that often, only usually after a Windows Update, so I'm not sure if it's the rebooting or the Windows Updates that are causing an issue?

    From other comments here I tried rebooting and that brought it back into a working state so thanks for the advice, I agree, it would be great if there was a way to get it back without restarting everything.

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    KENICHI HIRONAKA

    I am in the same situation right now. 
    Is the support team insane to offer no solution to a bug reported eight months ago?
    I'm a paying customer too, but it looks like renewing my subscription is worth reconsidering.

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    Michael Flynn

    This happens regularly. Unistall, reinstall, wait a few days and it comes back.

    I drop back to the web version, but far from ideal. Also casts doubt on how robust the programming is behind workflowy.

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    Fede

    I had the same problem of white screen in windows 10 with the desktop app. 

    I have fixed it opening it with "run as administrator" and it works.  After that i can run it also as a normal user.

    I hope it helps.

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    P. Hogenboom

    AH, thanks for that! Just the sort of workaround I was looking for

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    P. Hogenboom

    Alas... "run as administrator" does not work as a workaround for me :(

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    P. Hogenboom

    3 reboots today before working workflowy

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    Awasti school account

    I am getting this issue for the first time. I see that there has been no response from Workflowy on this issue that has apparently been around for over a year!

    Shame as I was on the brink of becoming a paying customer. However, reading the comments above, it appears that paying customers have also been left in the lurch. Not good.

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