Blank page when opening app on Windows
I get a blank page when opening the app on Windows 11Pro 64-bits.
Reload doesn't change anything apparently.
I already uninstalled/installed again.
As suggested on https://workflowy.zendesk.com/hc/en-us/community/posts/12271603758612-Workflowy-desktop-app-won-t-open, I went to Developer tools, said it was disconnected from the page. Reload-ed. Still empty. Tried to navigate to Application and then it crashes.
Works as expected on the browser. But I'm missing my app :_(
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Would you try the beta app?:
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Would you try clearing all traces of WorkFlowy with the Revo Uninstaller tool and then download and install again?:
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I tried running Workflowy again today and a Windows Firewall prompt came up, and after allowing it, I was asked to login to Workflowy and things are back to normal. I restarted my machine today, I think I also did yesterday. I was not asked for the Windows firewall prompt yesterday.
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After a Windows update Workflowy is working again. I am not sure if it was the update or enough time passed to invalidate a token - note that I also logged in on a different machine today because I needed my list, if there's any connection. Hopefully it's all just back to working... I will post an update if I get closer to the reason.
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I'm having the same problem, I suspect it has something to do with my VPN's.
When I start the app without VPN active it starts normally.
My work VPN seems to work, but Proton VPN sometimes does not.
As Proton doesn't use the same IP address each session, maybe some of those IP addresses might be blacklisted?
Strange thing is that disconnecting from VPN and restarting the app does not fix the white screen when it does happen, it needs a reboot. -
It's happening for me again also.
Indeed, the activity of VPN is not a distinguishing factor.Can somebody from Workflowy please explain what happens during the blank page phase ?
What is going on that gets blocked ?
Is it local, is it graphics, is it database, is it network initialization?
Can a log be generated which may shed light on this persistent issue ? -
For me it started working again after a couple of days.
So I'm guessing is something session or cache related, and when the session or cache expires, it works again.
Would be great having an official response and maybe a feature request for a way for manually invalidate session/cache when this happens.
I've been a paying customer before, not at the moment, and this is refraining me from suscribing again. -
Can we get a response from support on this issue ?
This issue is turning the start of each workday into a lottery to see whether my note taking app wants to start up or I'll have to reboot and try again...As a long time user and advocat (8+ years) and paying customer I am disappointed with the lack of progress and communication.
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This happened again for me, as always at the worse time possible. Really frustrating.
If it helps, this happened on a computer that I've not used for ~10 days, but there was a session active apparently as I didn't see any login requirement. I still think some option to delete any cookies/auth would be a valid workaround, even if not perfect.
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Again for me today (I use workflowy on this machine daily)
Any workaround besides rebooting would be an improvement
I've reported the issue via help@workflowy.com and received ticket number 60324
But no communication beyond an acknowlegdement mail
Super disappointed in the support workflowy provides its paying customers -
Needed 2 reboots today before I could start work.
Also, no reaction whatsoever on the mail to help@workflowy.com.
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I had this happen again today, I don't reboot my machine that often, only usually after a Windows Update, so I'm not sure if it's the rebooting or the Windows Updates that are causing an issue?
From other comments here I tried rebooting and that brought it back into a working state so thanks for the advice, I agree, it would be great if there was a way to get it back without restarting everything.
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