iOS app won’t load on iPhone

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matt bernstein

• January 08, 2023 02:04

App won’t liad

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  Frank (Workflowy Support)

  • January 09, 2023 16:04

  Hi Matt,

  Would you try deleting the app and reinstalling from the App Store?

   

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  Earl N. Richardson

  • January 10, 2023 21:35

  Frank, I'm having an identical problem.   WF worked fine in my iPhone 13 until yesterday.  I followed your advice to the above poster.  I deleted the app then reinstalled it, but now, WF won't open at all.  I get that same scrolly display we normally get when WF normally opens on an iPhone, but after that, nothing.  That scrolly display just continues forever.   So right now, WF on my iPhone is totally dead.  Could this be somehow related to the latest release of WF, 4 days ago?  Any help appreciated.  Thanks!

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  Charles Fitzgerald

  • January 11, 2023 01:08

  I have seen same behavior on two different iOS devices, with different iOS versions. Deleting, reinstalling fixes it, then same thing happens a couple days later. Gets wedged on the boot screen animation. Been going on for more than four days.

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  Jacques Babin

  • January 12, 2023 17:20

  Same problem on my iPad…

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  Charlie

  • February 16, 2023 16:53

  App does not load on iphone or ipad. Same behavior as described above. 

  I see that there has been no recent response from WF. And the only other response from WF does not work (remove and reinstall app).

  Kind of disappointing that WF is not addressing this. Kind of a deal breaker. Is WF still actively developing this app or have they gone on to something else?

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  Charles Fitzgerald

  • May 22, 2023 18:52

  After a couple months without this issue, it hit two devices within 48 hours. Wedges on the load animation. Deleting and reinstalling app fixes but I shouldn't have to do that. Have you identified the bug?

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  Abigail G Penglase

  • May 23, 2023 20:16

  I'm also encountering this issue, haven't been able to open the app successfully on my iPhone (ios 14.4) for the past few months, it just gets stuck on the loading screen. I've deleted and reinstalled the app numerous times, but it hasn't resolved the issue even temporarily.

  I really love this tool and use it frequently, so it's very frustrating to not be able to access it away from my laptop.

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  Charles Fitzgerald

  • June 19, 2023 17:46

  Still seeing this issue. Getting really, really annoying. What is status on this?

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  matt bernstein

  • June 19, 2023 18:06

  I've been struggling with this problem for a while and finally got fed up and switched to Dynalist. Same functionality... but it works.

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  Charles Fitzgerald

  • July 06, 2023 17:50

  This is a serious issue and there is no response. Have you guys repro-ed this? Do you have a plan to fix? Having to reinstall the app every day or two is not something I'm willing to pay to do.

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