Android app doesn't open

Follow

Alisher

• December 28, 2022 12:15

My workflowy app doesn't open on an Android phone. Freezes when loading, and nothing else happens. I have already reinstalled the application and nothing has changed.

2

• 

  Frank (Workflowy Support)

  • January 04, 2023 15:58

  Hi folks, 

  Would you try clearing your WorkFlowy cache and data on Android before deleting and re-installing? 

  Long press on WorkFlowy icon > tap information icon > storage > "clear data" icon bottom left of screen and "clear cache" icon bottom right of screen.

  2

  Comment actions Permalink
• 

  Jessica L Graham

  • December 31, 2022 13:03

  I just started having the same issue. Wouldn't reload this morning and I've tried uninstalling/re-installing twice and it's still not loading - just stuck on the Workflowy version of the circle of death. Samsung Note 9.

  0

  Comment actions Permalink
• 

  petitcaillou

  • January 04, 2023 09:13

  Same issue. Oneplus - Android 10.

  0

  Comment actions Permalink
• 

  Jessica L Graham

  • January 04, 2023 17:06

  Just tried that twice - no change

  0

  Comment actions Permalink
• 

  Jim

  • January 04, 2023 19:09

  I had the same issue. Samsung s10, android version up to date. The loading screen of cascading bullits kept on going but nothing happened while desktop / chrome and app on samsung s4 tablet work just fine. First I was affraid (I was petrified.. ) not only delete cache but also data... but Franks solution just worked for me. Thnx !

  0

  Comment actions Permalink
• 

  Frank (Workflowy Support)

  • January 04, 2023 20:12

  Hi Jessica,

  Would you go along to the Google Play store and opt into the beta program? This will give you any fixes that have been made since the last release. You may need to delete the app and reinstall... but choose the beta program before installing.

   

  0

  Comment actions Permalink
• 

  Jessica L Graham

  • January 04, 2023 21:27

  Just tried the beta program - no change

  0

  Comment actions Permalink
• 

  Ami

  • January 05, 2023 15:46

  Same for me. Did all recommended steps as Jessica without success.

   

  0

  Comment actions Permalink
• 

  Alexander

  • January 06, 2023 22:36

  Hi there, I had the same problem since about 5-7 days on android, Samsung s10e. I re-installed the app 3 times, it always worked once or twice, and then went back into "loading forever". But indeed it helped to "delete all data". Now the app seems to work again. I was quite afraid as well to "delete all data" as I thought this would delete all notes, but it did not. Thanks for the help.

  0

  Comment actions Permalink
• 

  Ami

  • January 07, 2023 20:39

  I'm again with Jessica. Cleared data, uninstall & Install.

  Nothing. Still stuck in loading.

  BTW - Using Xiaomi with MIUI Ver 13.0.9

  0

  Comment actions Permalink
• 

  Jessica L Graham

  • January 09, 2023 04:56

  Just tried installing it again and it worked!

  0

  Comment actions Permalink
• 

  Jessica L Graham

  • January 07, 2023 03:09

  I've tried clearing the cache and data and then uninstalling and re-installing every day for several days and it still doesn't work. Any updates? Currently have to use it in a browser on my phone, but that's problematic because that can't load offline and I live and travel in an area with poor reception.

  -1

  Comment actions Permalink

Please sign in to leave a comment.