mac desktop app not loading

Follow

Randy Edwards

• December 21, 2022 13:00

Yesterday I restarted Workflowy desktop client as there was an update notification. After the restart the app fails to complete start up.

1

• 

  Dale R Oakley-Bentlage

  • December 22, 2022 19:22
  • Edited

  I'm having the same issue. I load the desktop app on my Mac, and the data doesn't load. It just looks like it's trying to load the data and not able to retrieve the data.

  This issue started on December 21st. 

   

  0

  Comment actions Permalink
• 

  Frank (Workflowy Support)

  • December 22, 2022 20:02

  Hi folks,

  Would you try uninstalling and then reinstalling?:

  https://workflowy.com/downloads/ 

  0

  Comment actions Permalink
• 

  Randy Edwards

  • December 22, 2022 21:04

  Yes. I reinstalled earlier. Tried again after your email. It continues looking as if the app is loading, but it never completes. I am running Ventura 13.0.1 on my Mac. Workflowy opens in Safari and the app runs on my phone fine.

  0

  Comment actions Permalink
• 

  Nikhilesh Sigatapu

  • December 22, 2022 21:26

  Having the same issue (never goes past the initial loading screen). I ended up using nativefier to make an app for myself (with `nativefier --name Workflowy workflowy.com`). Will switch back to the official app once it's working again.

  0

  Comment actions Permalink
• 

  Nikhilesh Sigatapu

  • December 22, 2022 21:30

  Actually, after deleting the app data directory ("~/Library/Application Support/WorkFlowy" for me), the official app loads again the next time I start it.

  0

  Comment actions Permalink
• 

  Randy Edwards

  • December 22, 2022 23:05

  That worked for me. Thanks!

  0

  Comment actions Permalink
• 

  Dale R Oakley-Bentlage

  • December 23, 2022 00:30

   

  Still no luck for me; I’m having the same issue with the application never loading data. I uninstalled it a couple of times and did a reinstall, and it still won’t load the data for me. I’m using Mac OS Monterey 12.0.1.

  I looked in the foler Nikhilesh suggested after I deleted Workflowy but there wasn't any data in the folder (("~/Library/Application Support/WorkFlowy" for me).

  I can access my information through a browser just fine (using Chrome).

  Any other suggestions?

  0

  Comment actions Permalink
• 

  Frank (Workflowy Support)

  • December 23, 2022 17:37

  Would you folk try our beta app?:

   

  https://beta.workflowy.com/downloads 

  0

  Comment actions Permalink
• 

  Craig

  • December 23, 2022 17:40

  I had the same issue a couple of days ago.  I'm on Big Sur 11.7.2.  I deleted and re-downloaded twice.  Kept just sitting at the initial page to load data.  So, I've been working off my Windows machine instead.  I just deleted the folder Nikhilesh noted above and then re-downloaded.  It's now working on my Mac.

  0

  Comment actions Permalink
• 

  Dale R Oakley-Bentlage

  • December 23, 2022 18:11

  Thanks for letting me know about the beta app. I downloaded it, and it's working just great for me. 

  Thanks for your help and everyone's insights!

  0

  Comment actions Permalink
• 

  Alex Berger

  • December 24, 2022 23:22
  • Edited

  Same issue! Deleting ~/Library/Application Support/Workflowy worked for me

  0

  Comment actions Permalink
• 

  Peter

  • January 13, 2023 07:21
  • Edited

  Deleting ~/Library/Application Support/Workflowy worked one time only. Now, this morning, it's back to not loading again.

  0

  Comment actions Permalink

Please sign in to leave a comment.